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 TERMS AND CONDITIONS & PRIVACY POLICY

Privacy Policy

1. Introduction

Welcome to Ayurvedh.in, operated by Samruddhi Solutions ("we," "our," or "us"). Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data in compliance with the Information Technology Act, 2000 and applicable Indian data protection laws.

2. Information We Collect

We collect the following personal data when you interact with Ayurvedh.in:

  • Name
  • Phone Number
  • Email Address
  • Shipping & Billing Address
  • Payment Information

3. How We Use Your Information

We use your data for the following purposes:

  • To process and fulfill your orders
  • To provide customer support
  • To communicate offers, promotions, and updates
  • To improve website experience through analytics and marketing tools

4. Third-Party Data Sharing

We share customer data with third-party service providers for:

  • Order Fulfillment & Delivery: Courier/logistics providers
  • Marketing & Advertising: Google Analytics, Facebook Pixel, and other marketing partners

5. Data Protection Measures

We follow Odoo’s standard data policy for data protection, including:

  • Encryption of sensitive data
  • Secure servers for storage
  • Compliance with Indian IT Act, 2000 and relevant privacy laws

6. Your Rights & Choices

You have the right to access, modify, or request deletion of your personal data. You can opt out of marketing communications anytime.

Terms & Conditions

1. General Terms

By using Ayurvedh.in, you agree to abide by these Terms & Conditions. These terms govern your use of our website and services.

2. User Registration

Users can browse products without registration. However, placing an order may require account creation for tracking and order history.

3. Product Information & Pricing

  • Ayurvedh.in is a reseller of Ayurvedic products sourced directly from manufacturers and other resellers.
  • Prices listed on the website are subject to change without prior notice.
  • We strive for accuracy but do not guarantee that product descriptions or images are error-free.

4. Order Placement & Acceptance

  • Orders are confirmed only upon successful payment.
  • Ayurvedh.in reserves the right to cancel any order due to unavailability, pricing errors, or suspected fraudulent activity.

5. Shipping & Delivery

  • Orders are shipped within the estimated timeframe mentioned on the product page.
  • We are not liable for delays due to unforeseen circumstances, logistics partner issues, or force majeure events.

6. Limitation of Liability

  • Ayurvedh.in is not responsible for any adverse reactions to Ayurvedic products. Customers should consult a healthcare professional before using any product.
  • We are not liable for indirect, incidental, or consequential damages arising from the use of our services.

7. Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes shall be resolved in Pune, Maharashtra.

Cancellation & Refund Policy

1. Order Cancellation

  • Orders can be canceled before shipment. Once shipped, cancellations are not possible.
  • Ayurvedh.in reserves the right to cancel an order due to unavailability or payment issues.

2. Return Policy

  • Customers can return products within 7 days of delivery.
  • Eligible return reasons:
    • Wrong item received
    • Damaged or defective product
    • Expired product
  • Returns are not accepted for used, opened, or altered products.

3. Refund Process

  • Refunds are processed within 7-10 business days after the return is approved.
  • Refunds are issued to the original payment method or as store credit.
  • Return shipping costs are borne by the customer unless the return is due to an error on our part.

4. Exchange Policy

  • Exchanges are allowed only if the requested replacement is in stock.
  • If unavailable, a full refund will be issued.

For any queries, contact us at: support@ayurvedh.in